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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.1

      80% would recommend to a friend

      (7,592 total reviews)
      avatar

      Glenn Fogel

      70% approve of CEO

      67% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.2

      Work/Life balance

      4.2

      Compensation and benefits

      4.1

      Culture & values

      3.5

      Career opportunities

      3.4

      Senior management

      Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Jul 9, 2014

      Nice environment and competitive salary, little bureaucracy but also difficult to grow within the company.

      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The office has very comfortable working environment and offers free lunch. The salary and bonus are competitive and reasonable. The management team shows humane kindness towards employees and tries to motivate them by different kinds of incentives and activities.

      Cons

      It's very tiring to work during high season due to high volume of phone calls and emails. The working shift is not fixed and not very pleasant. The team leaders have very strict and high target requirement. It's also difficult to get promoted within the company.

      2.0
      Jul 9, 2014

      Conditions ok, but no progression possible

      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits (lunch provided, discounts for hotels, freaky Fridays, events in Amsterdam

      Cons

      For the bonuses, very hard objectives Working hours: 15h50-23:50, no extra pay for working in the week-end (twice a month) and after 20:00 (until 00:00) 30 mins for lunch only Very bad management, and very few transparency, all important informations are hidden or secret, never seen a department manager around Agents obliged to lie to hotels that do not bring money to the company, and tell them they have their own hotels department, when the phone line is just redirected to the customer service Obliging hotels to use their system without any training and invoicing them for any issues incurred such as overbooking

      3.0
      Jul 9, 2014

      Good atmosphere without a proper growth structure

      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great global atmosphere. a lot of fun with people from around the world. World leader and growth perspective

      Cons

      No real growth structure, lots of job opportunities but everything is based on political decisions and not on performance / capacity. No management analysis on candidates for other jobs. No clear feedback to grow.

      Viewing 7417 - 7419 of 7,592 Reviews
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      ReviewsBooking.com reviews

      Glassdoor has 9,137 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.