Booking.com reviews

Hi thanks for the review we appreciate the feedback, although I'm sorry that you feel the way that you have described. As you will be aware we are in the midst of some very significant changes within Customer Services that I hope will address many of your concerns. The refurb is well under way and I'm excited to see how it turns out. I think we will have the two coolest office environments in Manchester. Perhaps more importantly we have some exciting plans in terms of how we are structured and ways of working which I hope you will see put colleagues and customers at the center of our proposition. More details are due to be communicated very soon, so I can't say any more on here but I hope you see them as positive developments. If you have any specific concerns, we'd be very happy to discuss them with you. Either contact a member of the People Team in Sunlight House or call me / send me an email.