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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.0

      79% would recommend to a friend

      (7,608 total reviews)
      avatar

      Glenn Fogel

      69% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      4.0
      Jan 26, 2016

      Fast growing e-commerce business, maturing into a great place to work

      Product owner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great multi-cultural, diverse set of colleagues. Fast growing nature of the business means lots of opportunity to take on increasing amounts of responsibility and be part of business-changing projects / initiatives. Great office facilities - subsidised healthy canteen and quality bike store.

      Cons

      Can be overly short-term business performance focused, in some cases not genuinely putting customers and business partners' best interests at the top of the agenda. Really needs a more professional & experienced HR team for recruiting and training/development in particular. Can be a tendency to want to invent everything in house, rather than use external solutions / build partnerships with key third parties - which means the pace of innovation and differentiating the proposition for customers is slower than it could be.

      avatar
      Booking.com Response
      10y
      Hi thanks for the review. I think there are some balanced points in here, with one notable exception :-). We are a trading business and have to keep very close to trade on a daily basis. However , with the development of our purpose and vision we are starting to look far more at what our aspirations and plans are for the longer term with colleagues and customers being at the absolute heart of this and I hope you have or will start to recognise the direction of travel. With regards to the People Team, we have grown a lot over the last 12 months and I am very proud of what The People Team, Talent Aquisition and TDR have delivered, We have a really long list that we are focused on delivering and real ambition. This does take time and we need to put a lot more into Training and Development but it is on its way. If you do have any specific feedback on the team however, I'd be very happy to discuss this with you call me or drop me an email
      3.0
      Jan 26, 2016

      night shift

      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      -free lunch and dessert, fruit, tea and coffee etc. -freaky fridays (night shifters who cannot take part in the usual freaky friday with day staff get pizza and 1 hr free time to enjoy the pizza and socialise with colleagues) - once a month -summer party -location

      Cons

      -targets, as they are the same as day time targets and if working for one of the european parts this can be a slight issue due to the lack of customers calling -dealing with a lot of complaints mostly via very long email conversations

      3.0
      Jan 24, 2016

      Content Editor

      Content editor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Travel, leader in online digital content in travel, laid back culture, education, bonus potential

      Cons

      Pay slightly low, lack of advancement opportunities, job does involve much writing anymore, become more a sales position

      Viewing 7021 - 7023 of 7,608 Reviews
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      ReviewsBooking.com reviews

      Glassdoor has 9,159 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.