Booking.com reviews

Salary is not competitive and is actually less than most call centers. The company has grown a lot the past year and management has not handled it well. People that have been working there for years have been screwed over for promotions as they keep bringing in (under-qualified) people from outside of the company. You really have no voice there if you are just an agent (or anything else really.) Their demands have changed a lot and they often talk about how our voice matters and la-di-da but it's really all talk. It used to be a great place to work and you really felt a sense of belonging. But now, it is a struggle just to get through the day - especially when your supervisor came from outside the company and knows nothing about the work you do (that they are supposed to be supervising.) Keep in mind that I worked at the Grand Rapids, MI office. I watched the company change a lot over the last few years and the Grand Rapids office is definitely seen as the ugly cousin of all of the other offices now. Procedures are not the same in all offices worldwide so you are often left cleaning up other peoples laziness. It is quite sad because the company used to be so great and still has so much potential but the leaders are just playing a guessing game at what works best - there is no actual thought process. So many people have been forced out the past year - it is insane. You cannot go one work week without hearing another person got let go. It's really quite sad. My opinion - they need to stop giving out all of the free stuff to their employees and just listen to them, it would probably be a cheaper option than to bribe them with all of these "gifts and goodies."

Many of the things company is trying to improve are missing the point - either trying to solve different/wrong problem, or introducing a "solution" that doesn't help. Technology stack is "old" - and even if you go past the fact that learning Perl5, or in-house templating in case of designers - is not going to give you plus points for your next job (because learning concepts, big scale and commercial thinking will help). True innovation is also suffering due to limitations of tech stack, and aversion to technologies that would be new to Booking - even when they are widely accepted outside and not just latest buzzword. Many ideas and concepts get shot down because they seem technically impossible or would require too much effort. Or in cases where they are not shot down right away - get introduced with big trade-offs that limit the usefulness, or delayed by 1 to 2 years. All mentioned combined with company compensation philosophy being "We don't want salary to be the reason people work here" means there's very little to motivate people to go an extra mile.