Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 639 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 592 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 522 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 506 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 366 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 63 reviews)); "• Blatant Favoritism within the office" ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Mar 20, 2026

Good Company to work on

Software engineer ii

Recommend

CEO approval

Business Outlook

Pros

- Relaxing work environment - Work-life balance - Good Benefits

Cons

- Less opportunity to grow

Booking.com Response

2mo

Thank you for taking the time to share your experience. We’re glad to hear that the work environment, work-life balance, and benefits have been positive parts of your journey at Booking.com. We also appreciate your honest feedback on career growth. We want Booking.com to be a place where employees feel supported not only in how they work, but also in how they grow and develop their careers. Feedback like yours is important as we continue improving development opportunities across the business. The Booking.com team

4.0

Mar 19, 2026

Good place to work

Office administrator

Recommend

CEO approval

Business Outlook

Pros

Colleagues, good working environment and nice office

Cons

None that I can think of

Booking.com Response

2mo

Thank you for sharing your experience. We’re pleased to hear that you valued your colleagues, the working environment, and the office experience during your time at Booking.com. Creating a supportive and welcoming workplace is important to us, so it’s great to know this was reflected in your experience. We appreciate your recommendation and wish you all the best in your next chapter. The Booking.com team

5.0

Mar 18, 2026

A place that fosters curiosity and sets you up for success

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My journey at Booking.com has been a really positive experience so far. It’s a truly international, accepting environment. I feel welcome here and appreciate the ability to learn from different cultures and perspectives. Even as a specialist, I feel comfortable bringing ideas to the table, and there’s room to experiment, learn and iterate. I also love that women are appreciated and can build a successful career here. I’ve been lucky to have a really supportive manager who gives clear feedback, trusts me with ownership, and genuinely cares about my development and well-being. Compensation and benefits are strong and competitive for the market. But the best perk is the opportunity to work with smart, talented colleagues who strive to excel at their jobs and make travel even more enjoyable.

Cons

There’s nothing off-putting for me. I think being receptive to change is essential for any company today, and I like the direction we’re taking.

Booking.com Response

2mo

Thank you for sharing your experience. We’re very pleased to hear that Booking.com has been a positive place for you to learn, contribute ideas, and build your career. It’s especially encouraging to know that you feel supported by your manager and welcomed in an international environment where different perspectives are valued. Creating a workplace where employees feel trusted, supported, and able to grow is important to us, and we appreciate you taking the time to recognise that. The Booking.com team

Viewing 40 - 42 of 7,584 Reviews

Jobs at Booking.com

Head of Tech Delivery and Assurance

Madrid

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