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      BT Group

      Engaged Employer

      BT Group reviews

      3.6

      68% would recommend to a friend

      (10,827 total reviews)
      avatar

      Allison Kirkby

      72% approve of CEO

      55% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Work/Life balance

      3.6

      Culture & values

      3.4

      Compensation and benefits

      3.3

      Career opportunities

      3.1

      Senior management

      BT Group has an employee rating of 3.6 out of 5 stars, based on 10,827 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      2.0
      Mar 10, 2017

      The Computer Says No

      Sales retention advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bonuses, shift options, great colleagues, free onsite parking, canteen, good atmosphere

      Cons

      In Retentions there's a 12 week 'Rotation' where everyone's stats for the previous 12 weeks are analysed by computer and you may be moved to a different Campaign or into AOT (Advice of Transfer). This is not negotiable and does not take into account your personality or wishes. I have experienced bullying by a manager (to be fair, all the other managers are lovely) which has caused stress and I'm looking to leave because of this.

      1.0
      Mar 10, 2017

      Losing the plot

      Technologist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I'm struggling to think of any - historically BT was once a vibrant, exciting and challenging business with many very smart people working hard to build great solutions for customers. Actually I last worked for the business in 1997, but the Glassdoor web form didn't allow me to go that far back.

      Cons

      BT is in a massive hole, obsessed with TV rather than enabling fantastic communications for the UK and its global clients. The parlous state of UK mobile comms and broadband lies squarely on BT's plate and no-one else's. The management will blame the regulator, the government - who have mostly just failed to hold BT to acccount. The Italian fiasco is the icing on the cake, and I'm delighted to see that the regulator is finally forcing Openreach to legally separate - but still falls short of properly splitting from the group.

      1.0
      Feb 17, 2017

      Awful place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good colleagues and made some good friends

      Cons

      Very political Terrible company to work for, I have seen people being actively managed out and bullied in the workplace Expected to work all day every day with little acknowledgment or additional pay and when you have worked all the hours and gone above and beyond, you are rewarded with an equally unfair review process whereby you are told you 'achieved standard'

      Viewing 154 - 156 of 10,827 Reviews
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      Glassdoor has 11,809 BT Group reviews submitted anonymously by BT Group employees. Read employee reviews and ratings on Glassdoor to decide if BT Group is right for you.