Does BT Group pay their employees well?

According to anonymously submitted Glassdoor reviews, BT Group employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at BT Group. This rating has been stable over the past 12 months.

How satisfied are employees working at BT Group?

68% of BT Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BT Group 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at BT Group?

Project Manager (357) , Software Engineer (197) , Associate (165) , Customer Service Representative (156) , Account Manager (149) , Network Engineer (146) , Sales Advisor (127) , Manager (117) , Analyst (113) , Customer Service Advisor (112) , Sales (98) , Engineer (95) , Customer Service (87) , Senior Consultant (87) , Finance Manager (83)

What are the pros of working at BT Group according to real employee reviews?

"On the positive the work/life balance is good and I have been able to develop many new skills." ((in 1284 reviews)); "Great People battling against institutionalised and OfCom restrictions which do not enable them to be as dynamic as they wish" ((in 609 reviews)); "Benefits and leaves are good" ((in 429 reviews)); "Culture is good and friendly" ((in 329 reviews)); "Pay is good and hours are also flexible." ((in 301 reviews))

What are the cons of working at BT Group according to real employee reviews?

"Low salary and any additional money even when you get a promotion for a higher position" ((in 408 reviews)); "Too many managers and most of them don’t understand anyones jobs" ((in 208 reviews)); "Lack of attention from senior management" ((in 105 reviews)); "Hours are long and unsociable" ((in 102 reviews)); "Poor leadership with constant conflict at senior level and micro management of expenditure." ((in 87 reviews))

What are employees saying about BT Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BT Group layoffs and their outlook for job security at BT Group in 2026.

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BT Group

BT Group reviews

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3.7

68% would recommend to a friend

(10,807 total reviews)

Allison Kirkby

73% approve of CEO

57% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Work/Life balance

3.6

Culture & values

3.4

Compensation and benefits

3.3

Career opportunities

3.1

Senior management

BT Group has an employee rating of 3.7 out of 5 stars, based on 10,807 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

5.0

Sep 7, 2008

bt a great place to work

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

you get to meet some great people from all over and its very satisfying work. The pay is really good and bonus is good too i feel happy and privalidged to work for bt and would hope to work for them for a long time .

Cons

the hours can be bad although.bt do what they can to help you if you have problems with your shift things are always changing all the time at bt so you have be able to adapt well for change.

4.0

Sep 7, 2008

A great place to work!

Senior marketing manager

Recommend

CEO approval

Business Outlook

Pros

Supports a diverse workplace, helps to provide a work life balance, supports maternity and paternity leave, very supportive in times of personal issues. Encourages people to move forward and take ownership, provides training and development to support this cause. Encourages a customer centric approach, has really good people working in the organisation, has a brand to be proud of. Is winning in international market places, has a very strong corporate social responsibility agenda. Pay and bonus is linked to documented objectives and reviewed monthly.

Cons

Very large organisation means that things can't happen as fast as one would like as there are multiple stakeholders involved in decision making. Too many mandatory on line training requirements; e.g. health and safety, legal and compliance which have little relevance to the people needing to complete them.

5.0

Sep 5, 2008

BT is a company that in the face of adversity wins through, largely because of it's people, it's greatest asset.

Client director

Recommend

CEO approval

Business Outlook

Pros

BT is a diverse and innovative organisation. Company values are observed in general, standards and ethics are high, work life balance is very good. The sky is the limit in terms of career progression.In senior roles you are measured on your output, not your input. The organisations embracement of agile working makes Bt a great place to work.

Cons

Complexity of the business can sometimes be frustrating.

Viewing 10771 - 10773 of 10,807 Reviews

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A great place to work!

BT is a company that in the face of adversity wins through, largely because of it's people, it's greatest asset.

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