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      BT Group

      Engaged Employer

      BT Group reviews

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      3.7

      68% would recommend to a friend

      (10,807 total reviews)
      avatar

      Allison Kirkby

      73% approve of CEO

      57% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Work/Life balance

      3.6

      Culture & values

      3.4

      Compensation and benefits

      3.3

      Career opportunities

      3.1

      Senior management

      BT Group has an employee rating of 3.7 out of 5 stars, based on 10,807 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      1.0
      Sep 16, 2008

      BT is not such a great place to work as people think

      Senior marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Experience. Understanding how managers should not behave and treat employees.

      Cons

      Beaurocracy Nobody making a decision Lots of arguements about roles and responsibilities Lack of resource and constant downsizing, squeezing people who are left in the roles. If your face fits, you are fine, if not you are overlooked and demoralised. Great divide between senior management and staff. Bullying is rife in BT, and managers can get away with it. The useless managers, at all levels, get on, and the good ones are overlooked. Managers are given NO training, so often leads to ineffectual management of teams. The people who talk the loudest often are the ones who are courted by Senior Management and reviled by their staff.

      5.0
      Sep 15, 2008

      Overall great company to work for, but more scope required to make more varied.

      Senior sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great career potential. Reward & Recognition. Staff development and training. Salary and Benefits Package. Varied roles and scope for climbing the career ladder. Work, life, balance. Opportunities to move jobs between different sectors of BT

      Cons

      Difficult to leave the role you work in. For example, moving from Sales into Marketing / Business Analyst Role / Engineering, etc were few and far between. They always take on people with experience, so your stuck in the same role throughout your career at BT

      5.0
      Sep 15, 2008

      Make it about the people

      Customer service advisor/call observation team
      Recommend
      CEO approval
      Business Outlook

      Pros

      great teamwork and support from managers, flexibility when needed i.e. childcare problems, or parents evening, a various amount of shift patterns that could be worked to suit everyone. Excellent rate of pay with increases achievable twice a year. Managers that have worked their way up so know what advisors are going through, and are undrstanding to their teams needs. Lots of car parking spaces, great canteen giving a good vaied selection of meals. The opportunity to purchase books and perfumes etc, when traders come in on set days, this is especially helpfull in the run up to christmas, as most will hold a cheque till payday! Bt also has a web based application call owl, which is jam packed with information for staff according to which campaign you are working on. This is a valuable resource with up to date prices, promotion and links.

      Cons

      training could be better when there are new campaigns launched, for example, when oneview was launched towards the later part of 2007, there were lots of applications that didnt work on it in the training sessions, so when you got out on the floor you were having to ask for help for the first couple of weeks, and as the ration of coaches to staff are very low, this meant having to wait up to 10 mins to get a coach to assist so you could finish the call with the customers enquiry resolved. Thus affecting cht and customer experience. There should be more coaches / floorwalkers available in times where needed, this can be identified by the number of new starters or changes to campaigns.

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      Glassdoor has 11,789 BT Group reviews submitted anonymously by BT Group employees. Read employee reviews and ratings on Glassdoor to decide if BT Group is right for you.