Does BT Group pay their employees well?

According to anonymously submitted Glassdoor reviews, BT Group employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at BT Group. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at BT Group?

68% of BT Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BT Group 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at BT Group?

Project Manager (357) , Software Engineer (198) , Associate (165) , Customer Service Representative (156) , Account Manager (150) , Network Engineer (147) , Sales Advisor (127) , Manager (117) , Analyst (113) , Customer Service Advisor (113) , Sales (98) , Engineer (95) , Customer Service (87) , Senior Consultant (87) , Finance Manager (83)

What are the pros of working at BT Group according to real employee reviews?

"On the positive the work/life balance is good and I have been able to develop many new skills." ((in 1298 reviews)); "Great People battling against institutionalised and OfCom restrictions which do not enable them to be as dynamic as they wish" ((in 613 reviews)); "Benefits and leaves are good" ((in 436 reviews)); "Culture is good and friendly" ((in 325 reviews)); "good pay (better than any Indian MNC) (but now the average pay is reduced for new joiners)" ((in 316 reviews))

What are the cons of working at BT Group according to real employee reviews?

"Low salary and any additional money even when you get a promotion for a higher position" ((in 416 reviews)); "Too many managers and most of them don’t understand anyones jobs" ((in 210 reviews)); "Can be quite demanding and long hours" ((in 102 reviews)); "Every 3 years Senior Management will change" ((in 102 reviews)); "Poor leadership and can feel at times that you're just a number." ((in 87 reviews))

What are employees saying about BT Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BT Group layoffs and their outlook for job security at BT Group in 2026.

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BT Group

BT Group reviews

3.6

68% would recommend to a friend

(10,827 total reviews)

Allison Kirkby

72% approve of CEO

55% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Work/Life balance

3.6

Culture & values

3.4

Compensation and benefits

3.3

Career opportunities

3.1

Senior management

BT Group has an employee rating of 3.6 out of 5 stars, based on 10,827 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Mar 10, 2013

Culture of the company is currently being redefined

Senior consultant

Recommend

CEO approval

Business Outlook

Pros

Very flexible work environment with multiple consulting gigs utilizing remote consultants with limited travel.

Cons

Direction of the company is in flux. Multiple recent management changes including a recent (End 2012/Begining 2013) staff reduction. Many talented consultants are leaving for other opportunities, many of which pay better. Pay raises are on hold indefinitely.

2.0

Mar 7, 2013

Pricing Manager

Pricing manager

Recommend

CEO approval

Business Outlook

Pros

international environment, fast changing challenges

Cons

no structure, bad salary, helpless managers, continuous overtime

1.0

Mar 4, 2013

Terrible culture, management through fear and intimidation. Very "British", hierarchical.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

BT Group UK has cash to float faltering Global Services for a while longer.

Cons

Inept management throughout. Broken systems throughout. Losing customers day in and day out.

Viewing 10507 - 10509 of 10,827 Reviews

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BT Group

BT Group reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Culture of the company is currently being redefined

Pricing Manager

Terrible culture, management through fear and intimidation. Very "British", hierarchical.

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