Does BT Group pay their employees well?

According to anonymously submitted Glassdoor reviews, BT Group employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at BT Group. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at BT Group?

68% of BT Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BT Group 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at BT Group?

Project Manager (357) , Software Engineer (198) , Associate (165) , Customer Service Representative (156) , Account Manager (150) , Network Engineer (147) , Sales Advisor (127) , Manager (117) , Analyst (113) , Customer Service Advisor (113) , Sales (98) , Engineer (95) , Customer Service (87) , Senior Consultant (87) , Finance Manager (83)

What are the pros of working at BT Group according to real employee reviews?

"On the positive the work/life balance is good and I have been able to develop many new skills." ((in 1292 reviews)); "Great People battling against institutionalised and OfCom restrictions which do not enable them to be as dynamic as they wish" ((in 602 reviews)); "Benefits and leaves are good" ((in 441 reviews)); "World ethics is good and culture" ((in 333 reviews)); "Pay is good and hours are also flexible." ((in 315 reviews))

What are the cons of working at BT Group according to real employee reviews?

"Low salary and any additional money even when you get a promotion for a higher position" ((in 410 reviews)); "Too many managers and most of them don’t understand anyones jobs" ((in 204 reviews)); "Can be quite demanding and long hours" ((in 108 reviews)); "Lack of attention from senior management" ((in 100 reviews)); "Poor leadership and can feel at times that you're just a number." ((in 86 reviews))

What are employees saying about BT Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BT Group layoffs and their outlook for job security at BT Group in 2026.

BT Group reviews

3.6

68% would recommend to a friend

(10,829 total reviews)

Allison Kirkby

72% approve of CEO

55% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

BT Group has an employee rating of 3.6 out of 5 stars, based on 10,829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

11K reviews

3.0

Aug 30, 2014

Work experience

Lead consultant

Recommend

CEO approval

Business Outlook

Pros

Good place to work

Cons

Leak of management skill from top management to bottow

3.0

Aug 29, 2014

Great if you are a graduate or apprentice but unfortunately they neglect those with experience and knowledge.

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Very good pension and share save schemes, huge variety of roles, free infinity broadband and they do tend to pay higher than the overall industry.

Cons

Whatever your bonus is agreed as divide by 2 then halve it. Performance management is used to constantly move the goal posts to make you work harder and they then don't reward you with the full bonus. Also. Too many employees are used to fill / cover temp management roles without the substantive position ever being offered. This was my issue so I took a very attractive leavers package and left after nearly 20 years service despite having the highest performance rating possible - unfortunately they don't recognise and nurture talent anymore. Finally the first rung on the management ladder is often lower paid than the staff they are managing which makes no sense at all.

4.0

Aug 26, 2014

Good company to work with

Consultant

Recommend

CEO approval

Business Outlook

Pros

Good work life balance No much micromanagement. Work from home option Good compensation

Cons

More process oriented Less visibility to senior management

Viewing 10474 - 10476 of 10,829 Reviews

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Jobs at BT Group

Senior Full-Stack Engineer

Sales Operation Manager

BT Group

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Great if you are a graduate or apprentice but unfortunately they neglect those with experience and knowledge.

Good company to work with

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