Does BT Group pay their employees well?

According to anonymously submitted Glassdoor reviews, BT Group employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at BT Group. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at BT Group?

68% of BT Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BT Group 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at BT Group?

Project Manager (357) , Software Engineer (198) , Associate (165) , Customer Service Representative (156) , Account Manager (150) , Network Engineer (147) , Sales Advisor (127) , Manager (117) , Analyst (113) , Customer Service Advisor (113) , Sales (98) , Engineer (95) , Customer Service (87) , Senior Consultant (87) , Finance Manager (83)

What are the pros of working at BT Group according to real employee reviews?

"On the positive the work/life balance is good and I have been able to develop many new skills." ((in 1269 reviews)); "Great People battling against institutionalised and OfCom restrictions which do not enable them to be as dynamic as they wish" ((in 599 reviews)); "Benefits and leaves are good" ((in 422 reviews)); "World ethics is good and culture" ((in 337 reviews)); "Pay is good and hours are also flexible." ((in 324 reviews))

What are the cons of working at BT Group according to real employee reviews?

"Low salary and any additional money even when you get a promotion for a higher position" ((in 409 reviews)); "Too many managers and most of them don’t understand anyones jobs" ((in 208 reviews)); "Can be quite demanding and long hours" ((in 107 reviews)); "Senior management do not listen" ((in 104 reviews)); "Poor leadership with constant conflict at senior level and micro management of expenditure." ((in 86 reviews))

What are employees saying about BT Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BT Group layoffs and their outlook for job security at BT Group in 2026.

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BT Group

BT Group reviews

3.6

68% would recommend to a friend

(10,829 total reviews)

Allison Kirkby

72% approve of CEO

55% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Work/Life balance

3.6

Culture & values

3.4

Compensation and benefits

3.3

Career opportunities

3.1

Senior management

BT Group has an employee rating of 3.6 out of 5 stars, based on 10,829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

1.0

Sep 26, 2013

Big Name with worst people manager

Senior consultant

Recommend

CEO approval

Business Outlook

Pros

On paper they have so many thing during recruitment but actually nothing is being implementing .

Cons

No value of skill,if someone is good at buttering & is smart in showing will be considered as very skilled .

5.0

Sep 26, 2013

Working for BT was very enjoyable

Program director

Recommend

CEO approval

Business Outlook

Pros

Nice people, nice environment, Ok salary

Cons

Promotion was difficult, dead mans shoes type of problem - unless you were prepared to move ofcourse

2.0

Sep 25, 2013

Global Services

Project manager

Recommend

CEO approval

Business Outlook

Pros

Great people doing some leading edge development. Good team atmosphere and very supportive peer environment.

Cons

People management at BT Global Services is done in an underhand way with a lot of pressure put on people managers to mark down extremely competent individuals in order that the pay bill is reduced. Career opportunity is virtually non existent. Promotion is done in a very under handed manner with no mentoring. BTGS relies on people's loyalty in order to deliver it's customers obligations.

Viewing 10438 - 10440 of 10,829 Reviews

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Big Name with worst people manager

Working for BT was very enjoyable

Global Services

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