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      BT Group

      Engaged Employer

      BT Group reviews

      3.7

      68% would recommend to a friend

      (10,836 total reviews)
      avatar

      Allison Kirkby

      73% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      BT Group has an employee rating of 3.7 out of 5 stars, based on 10,836 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      11K reviews
      4.0
      Jun 23, 2015

      Customer service advisor

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      great atmosphere during 6 weeks in class training get paid during training period get lots of help and support if you are stuck

      Cons

      when you have a customer who wants to file in a complaint and then speak to a manager you are sort of pressurised to maintain the escalation and not pass to a manager as a manager cannot do anything extra to get customers services working right now

      4.0
      Jun 23, 2015

      Gloabl Security Operations (SOC) - Good place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Mutliple technologies and great technical talent, a great place to learn 2. Good salaries and increments to high performers. My salary jumped by 28% over 18 months (two appraisal cycles) 3. Approachable and friendly managers 4. opprotunity to work on some of the largest and most complex networks

      Cons

      1. 24x7 shifts are uncomftable for a family person like me. No single shift option is available. 2. Cab service can be made better. Takes two hours for a distance of 20 Km.

      5.0
      Jun 23, 2015

      Good Employer

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Family friendly, flexible, good benefit package

      Cons

      Virtual teams, no face to face contact with some of colleagues

      Viewing 10378 - 10380 of 10,836 Reviews
      Related searches: BT Group jobs | BT Group salaries | BT Group benefits | BT Group interviews | BT Group conversations
      ReviewsBT Group reviews

      Glassdoor has 11,818 BT Group reviews submitted anonymously by BT Group employees. Read employee reviews and ratings on Glassdoor to decide if BT Group is right for you.