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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,598 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,598 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      4.0
      Oct 12, 2008

      American Express is a great place to work (not just a slogan!)

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits; great opportunities to be a part of a global company and global projects; great brand and name recognition; lots of on-the-spot recognition and 'gifts' for employees; diversity efforts are very important and are not just the 'flavor of the month'; lots of women in leadership roles

      Cons

      political posturing; huge hierarchy/beaurocracy--sometimes takes forever for projects/ideas to be realized (if at all); lot of favoritism related to promotion--not always the most competent person is the one chosen; layoffs common; people in senior management don't always communicate information like they promised to; working 24x7 is tough to balance work/life; don't have childcare arrangements

      4.0
      Oct 9, 2008

      American Express is a great, if not perfect, place to work!

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      (1) Management's attention to work/life balance, especially given our industry and HQ location (NYC), is exceptional. (2) High level of management integrity. (3) Employees can take pride in working for a company that believes in doing right by our customers -- both card members and merchant partners. (4) AmEx also is a good corporate citizen; we do and/or fund a lot of charity work where we are, and around the world. (5) Very female-friendly -- if not at the very top, still, a high number of female executives. Also, maternity policies are very generous.

      Cons

      (1) Matrixed organization can slow down decision making. (2) The flip side to having so much work/life balance is that the pay does not stack up against other financial services companies, at least not at the middle manager level and down. (3) The cafeteria gets old fast, and there aren't that many other good food options in the World Financial Center.

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      Glassdoor has 21,952 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.