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      American Express

      Engaged Employer

      American Express reviews

      American Express is a great place to work (not just a slogan!) - Project Manager American Express Employee Review

      4.0
      Oct 12, 2008
      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits; great opportunities to be a part of a global company and global projects; great brand and name recognition; lots of on-the-spot recognition and 'gifts' for employees; diversity efforts are very important and are not just the 'flavor of the month'; lots of women in leadership roles

      Cons

      political posturing; huge hierarchy/beaurocracy--sometimes takes forever for projects/ideas to be realized (if at all); lot of favoritism related to promotion--not always the most competent person is the one chosen; layoffs common; people in senior management don't always communicate information like they promised to; working 24x7 is tough to balance work/life; don't have childcare arrangements

      Explore other reviews about American Express

      5.0
      Jun 8, 2026
      Manager, strategic planning
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and benefits

      Cons

      Outdated systems and people repeating work

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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