American Express reviews

4.1

81% would recommend to a friend

(18,626 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,626 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Sep 15, 2009
Recommend
CEO approval
Business Outlook

Pros

Some things work really well - diversity, smart colleagues, truly global business, strong brand. Interesting business model. Some wise executive leaders. Many out of touch.

Cons

Insular, departmental focus. Passive-aggressive culture, managing upwards. Most executives having difficult time with the radical changes in business and the marketplace.

5.0
Sep 13, 2009

Amex:Marketing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

cares a lot about its people. great work life balance.

Cons

promotions after senior mgr are harder to get. salary is lower than competitors. lot of organizational change.

4.0
Sep 12, 2009
Recommend
CEO approval
Business Outlook

Pros

Amex offers full benefits and flexible work schedules.

Cons

Has a tight reign on job advancements and training. Very old boys club with upper management. Pay for entry level is very low, upper management retain salaries similar to entertainers. Outsourcing is very big for customer service.

Viewing 18400 - 18402 of 18,626 Reviews

Glassdoor has 21,982 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.