American Express reviews

4.1

81% would recommend to a friend

(18,635 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,635 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Feb 16, 2011

Slow Decision Making Process

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They recognize work life balance and employee education.

Cons

Yearly performance review process, they do forced ranking. It was a big problem with high performance team and multi-year initiatives.

3.0
Feb 12, 2011

Political Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amercan Express has good company brand, and tried to creat a good workng environment for employees to work.

Cons

American Express has a very complicated organization structure, and metric reportinglines, sometime it is very difficult to mkae things happen, the card acceptance issue is always critcal.

Viewing 18247 - 18249 of 18,635 Reviews

Glassdoor has 21,993 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.