Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

82% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (540) , Software Engineer (505) , Director (491) , Business Analyst (438) , Customer Care Professional (436) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (291) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (179) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2623 reviews)); "Great culture; will to win; fast paced; innovative; focus on quality and customer service" ((in 1633 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1570 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1013 reviews)); "Pay was good and laid back work" ((in 777 reviews))

What are the cons of working at American Express according to real employee reviews?

"Base salary was low but once commission kicked in it was well worth the wait." ((in 500 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 433 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 210 reviews)); "Limited growth opportunities and learning" ((in 123 reviews)); "Too much office politics but I guess it happens in every company" ((in 92 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

American Express reviews

4.1

82% would recommend to a friend

(18,644 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Express has an employee rating of 4.1 out of 5 stars, based on 18,644 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews

5.0

Aug 22, 2011

excellent place to work, great work life balence, greatly enjoy it

Supply managerment- purchasing

Recommend

CEO approval

Business Outlook

Pros

Amex is a great place to work, they truely value work life balence. you can work from home a few days a week, people respect your personal time. Management takes the time to talk with people, work hard play hard, joined early this year and its one of the best places I have worked at

Cons

big company, have to work the system, but no really bad things to say, really enjoy working here

4.0

Aug 18, 2011

I really liked American Express but I did not like the Credit Card Industry.

Senior manager, strategy and investment optimization

Recommend

CEO approval

Business Outlook

Pros

Great, friendly people. Opportunities for advancement.

Cons

Large company, volatile business due to economic conditions

4.0

Aug 15, 2011

Great Work/Life Balance, Less Pay than comparable banks/ marketing firms

Director

Recommend

CEO approval

Business Outlook

Pros

Very supportive culture - ideas are widely shared and syndicated so everyone is brought along in the process. Management encourages movement every 1.5 - 2 years, so an employee can easily obtain a wide array of experiences across a discipline (markeitng, finance, etc). Generous flex work policy in certain business units. Amex is very good at fostering team building, employee engagement, charitable giving activities. Management regularly shares their views via Town Halls.

Cons

Every idea has to be syndicated/ approved - making change/ decision making painfully slow. Less pay vs. marketing/ CPG/ financial services/ payments companies. Likability is preferred over performance in many cases - which leads truly high performers to leave after the typical 3-5 year stint. The HSA health plan does not favor single earners. While movements within a business unit are encouraged, intra-business unit moves can be more difficult to effect.

Viewing 18211 - 18213 of 18,644 Reviews

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