American Express reviews

Little opportunity for career advancement and salary increases which reflects increased responsibilities or achievements in role.As a result, highly competitive environment where being 'in' with senior management is the way to gain promotion, rather than what you deliver in terms of results, value to company.

The company prides itself on exceptional customer service but does nothing to inspire this in its front office account managers. There is literally no training, and the example of a customer kept on hold whilst the operative tries to scramble around for a different department to off load them to is epitomised. Team leader status is achieved by being selfish with leads, and their is no nuturing of good or new candidates. The old guard of the team are forced to take wide and wider margins, and risk loosing valuable clients, in order to acheive the greatest yield in the shortest time. Commission are literally non-existant until executives acheive 75% of their annual target. Executives are not encouraged to become ambassadors for the brand or even experts in their field. Every single employee is out of the office on the dot. It is a loveless and passionless place to work.