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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,648 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,648 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Reviews by job title

      19K reviews
      2.0
      Mar 25, 2011

      A corporation that allows managers to conduct unethical behavior and doesn't take action.

      Quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great co-workers, telecommuting opportunities, multiple locations throughout the world. American Express used to be a great place to work, however over the past few years quality no longer mattered,

      Cons

      Middle management lack integrity and ethics. Many senior leaders look the other way when they know things are occurring. Poor healthcare benefits, no options. Continual layoffs. Corporation provides better benefits and incentives to different departments.

      3.0
      Mar 24, 2011

      They used to be a lot better

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity to change career within company Excellent Executive Leadership Flexible work arrangements (but a LOT less flexible than in the past)

      Cons

      As somebody with tenure, I am very disappointed with direction of the company regarding employee development.. To many mid level managers who do ZILCH. I have no idea HOW they got promoted -- they have no interest in their own employees but only in their "personal brand". It didn't used to be like that -- Management who didn't develop their employees were gone. Amex needs to get back to focusing on developing their people and getting rid of the dead weight (note: those are the folks who can spin spin spin but never actually produce. They are easy to spot of anybody bothered to look.)

      3.0
      Mar 22, 2011

      Interesting and Eye Opening

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are great, love having cafeteria onsite

      Cons

      Lack of training, too much busy work, delegation diarhea- FTEs found any and every conceivable way to delegate work responsibilities to someone else mainly contractors- Plausible deniability syndrome

      Viewing 18142 - 18144 of 18,648 Reviews
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      Glassdoor has 22,007 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.