Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,648 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,648 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Apr 2, 2011

      It's not how well you do your job that counts

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The work life benefits are very good. There is nice flexibility to be able to have a decent balance. The onsite cafeteria is a nice touch.

      Cons

      The way employees receive "ratings" is flawed and insulting and a company as respected as American Express should be ashamed that this is what is done. If a cardmember senses that you are a minority, you have an accent, or your name is "American" enough, you will get poor ratings losing money and holiday options. And while these rating numbers are deemed as the ultimate determination as to schedule and promotions, cronyism and favoritism seem to trump them.

      4.0
      Apr 1, 2011

      Good, energetic environment but with some drawbacks

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting and varied work assignments, access to senior leaders (you have formal and informal opportunities to speak with them), some leaders are exceptional and caring (but you are lucky if you get one), many different areas that you could move into if you've positioned yourself for the assignment (both U.S. and non-U.S.), good amount of vacation time (able to take a good chunk of time off around Dec / Jan), work with a good range of people from many different backgrounds.

      Cons

      Not always clear what the rules of advancement and promotion are. Mostly seems to be if someone takes a liking to you and you work your heart out. Sometimes feel there is more focus on appearances than on true change and actual results. A lot of people spend more time spinning a positive tale to present to senior leaders than actually doing the hard and meaningful work. Some leaders do not provide a clear vision for their teams which leaves them feeling a bit lost and demoralized.

      1.0
      Mar 27, 2011

      Neutral -

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depth of Work- very detail oriented and deep work

      Cons

      Promotions are all who knows who. No respect for managers or below, its primarily a Director/VP+ company. The people who do real front line work , no one cares about - the organization is become very large and is an ocean. All promotions are pre decided, and internal posting process is a cloak to demonstrate fairness. Its all about if you have a sponser in the system.

      Viewing 18139 - 18141 of 18,648 Reviews
      Related searches: American Express jobs | American Express salaries | American Express benefits | American Express interviews | American Express conversations
      ReviewsAmerican Express reviews

      Glassdoor has 22,007 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.