American Express reviews

4.1

82% would recommend to a friend

(18,653 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,653 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Jul 16, 2011

Fabulous

Recommend
CEO approval
Business Outlook

Pros

Respect for employees, great culture, work life balance, possibility of moving to different roles every 18 months, excellent brand

Cons

Salaries are not at high as some other companies in NYC

2.0
Jul 12, 2011
Recommend
CEO approval
Business Outlook

Pros

1. Good policies for Employees' benefits 2. Pride for the Brand 3. Senior Management, say the Executive team 4. Knowledge sharing and extra-curricular activities

Cons

1. Some folks put into leadership position run their teams as shops with no sense of professionalism & maturity 2. Perception is the only thing on which people are treated, appraised, rate & promoted. 3. Support functions like HR are almost non-functional when it comes to offer genuine assistance to employees

2.0
Jul 7, 2011
Recommend
CEO approval
Business Outlook

Pros

Ability to work virtual. Ample vacation/personal/sick days. Smart and highly motivated client management and sales organizations especially in merchant services.

Cons

Passive aggressive and politically motivated culture. Comp is well below industry average. Too much time is spent on non-business building tasks i.e. performance mgmt (hours spent writing/rewriting lengthy reviews and dev plans, numerous meetings to discuss talent and argue over ratings), employee engagement (hours spent in meetings addressing low employee satisfaction survey scores and then executing activities which have little to no relevance to employees)

Viewing 18094 - 18096 of 18,653 Reviews

Glassdoor has 22,012 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.