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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,670 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,670 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Reviews by job title

      19K reviews
      2.0
      Dec 29, 2011

      Great, if you are willing to drink the blue juice

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Virtual offices; benefits of large company; potential for advancement, esp if in a hub city

      Cons

      Political; very much "this is the way we do it" mindset; doesn't integrate well

      4.0
      Dec 26, 2011

      Better than average. Politcal, untrained and lazy managers spoil the experience.

      Instructional designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall great place to learn about and implement world class customer service. Blue box values are about integrity in business. Great opportunities for learning. They used to provide $5000 per year for employee education, maybe still do. Lots of empowerment for decision-making. Giving programs are established to benefit the greater community. Beautiful values.

      Cons

      Major drawback is politics that enable incompetent, lazy leaders to benefit from the system, promote their friends and hold back everyone else's growth. Another problem is lack of job security. Sweeping layoffs are followed by hiring at a lower pay rate.

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      Glassdoor has 22,031 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.