American Express reviews

4.1

82% would recommend to a friend

(18,670 total reviews)
avatar

Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,670 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Jan 6, 2012
Recommend
CEO approval
Business Outlook

Pros

Benefits are great Many employees work very hard to do a good job Above average salaries for similar positions at competitors Sterling perception amongst most potential clients

Cons

No conseuqnces to lower/mid leve managers for not doing their job in coaching, mentoring and fairly evaluating staff Revolving door in sales -quotas the same throughout the country not taking into consideration geographic differences of territories; resulting in consistently unattainable quotas in many geographic territories Open door policy is a myth and exists only on paper Arbitrary decisions around who stays and who goes when downsizing takes place

3.0
Jan 5, 2012

Focused

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training for people to structure thought more effectively and apply that to real business situations for mutual benefit and growth

Cons

Extremely political environment that causes people to behave in a way that commercially is not beneficial to either the individual or the company. This behaviour would not be accepted in more commercial organisations.

Viewing 18031 - 18033 of 18,670 Reviews

Glassdoor has 22,031 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.