Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,610 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,610 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      4.0
      Oct 30, 2015

      Enjoyed the ride

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Well perceived company with respected, distinctive product. Good training and benefits. Positive workplace for women.

      Cons

      Beaureaucratic, and hung up on credentials as opposed to talent.

      5.0
      Apr 30, 2013

      Great company- one of the best work at home positions I have had

      Home based customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      American Express has great benefits, including decent health care, sick time and lots of paid vacation time. Team leaders, management and higher ups are all very nice and great to work with. This positions is also work-at-home which is a great option for those who can manage an in-home office.

      Cons

      Incoming calls are continuous, and there is not a lot of down time. Calls can become repetitive with similar issues and inquiries. The job can be stressful when customers complain.

      1.0
      Jun 11, 2021

      Worst company I’ve ever worked for

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I honestly don’t understand how this place wins best company to work for awards. There are no pros. This has been an awful experience. For starters, there is absolutely ZERO work life balance. I start my day at 7:30am because I’m on calls with the India team and then I’m expected to work until 8pm because I’m so behind on work. Your manager is also in meetings all day long so don’t expect to get to meet with them ever. However they will take time out of their day to ask you to do 2 more things for them.

      Cons

      They froze merit increases in 2020!!!!!!! We worked our butts off in 2020 and then didnt get a merit increase and our bonuses were slashed too. It may seem fun to move around to a new position every 2 years but when the team is constantly changing and you’re constantly getting a new manager because people are moving in and out of rolls it doesn’t become as fun as it seemed. The hours are long, the work is hard, and the reward is minimal. I wouldn’t recommend this place to anyone.

      Viewing 118 - 120 of 18,610 Reviews
      Related searches: American Express jobs | American Express salaries | American Express benefits | American Express interviews | American Express conversations
      ReviewsAmerican Express reviews

      Glassdoor has 21,964 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.