American Express reviews

4.1

81% would recommend to a friend

(18,610 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,610 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Aug 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Location, cab facility and salary comes on time, good for only customer prospective

Cons

Very bad working environment, as per company's statement they respect every culture but inside view is different, they have biased hiring and behavior, they support Muslim more , Their tenure colleagues don't know how to treat new joined, Management and leader don't take any action on instant basis, they only support Muslim Inside the company they gave right to Muslim to insult Hindu and even female Their hiring didn't based on talent they hired to check your religion And Management also aware but didn't take any action Very bad working environment Inside the company leader and few colleagues don't know how to respect women I want to add some screenshot of few chat and words that used by one of senior employees named syed Mahmood Hasan and leader ashish sharma is also in favour for this. Such a disgusting people that destroy the name of the company Not even these people even the whole Management have the same issue And of someone try to raise any issue , they don't try to solve or escalate, they either threatened to job loss or process change.

1.0
Jun 10, 2022

Run away as fast as you can

Recommend
CEO approval
Business Outlook

Pros

Amex used to have a great culture and leadership that was based on meritocracy but that is long dead and buried now. The products are still quality but that's about all this company has going for it.

Cons

So so so so many problems with the way this company has changed in the past few years. It all starts at the top as Steve Squeri is one of the worst leaders I have ever seen and he had no business replacing Ken Chenault as CEO. The company completely abandoned any semblance of merit and is so disgustingly wrapped up in woke identity politics that anybody with half a brain has either already left or aligns with the ideology that they aggressively pushed on the entire workforce. It became very common for various senior leaders and even full on large business functions to be sat down for meetings where zero business content was discussed and instead the company told you what to think, how to think and what values you needed to represent. Many, many individuals that are completely unqualified were promoted to roles they had no business occupying. There is a night and day experience depending on your demographics and what you look like. I used to be very proud to work for American Express and by the time that I finally left I was literally sick to my stomach disgusted at how hard this company had pivoted and changed its ways.

1.0
Apr 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Good starting place for a new grad

Cons

- Nepotism is HUGE! There was a huge reorganization in 2016. In 2017, the diversity in the mid-manager level of Risk department had significantly decrease as I observed. The upper executives promoted/hired his/her homies. Competency is not as important. The reorg was supposed to trim fat. However, AMEX became more bureaucratic with more redundant and incompetent mid-managers . As a result, smart talents were treated unfairly and there was a talents exodus in 2017 to 2018. - I still remember 2 years ago when my boss saw beef in my lunch box she would give me a stupid look, and sometimes gave me some hard time to humiliate me. THIS IS the U.S.. I am not up for whatsoever religious reasons and I LOVE BEEF. I didn't bother to report to the HR back then because I know the AMEX bureaucracy doesn't care. Plus I got a great opportunity that pays way better elsewhere, so I wasted no time at AMEX.

Viewing 115 - 117 of 18,610 Reviews

Glassdoor has 21,964 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.