This is a tough gig that requires you to be sharp and present on every call.
Pros
A lot of pros at AMEX: -Base Pay -Incentive/Commission structure (payouts) -Employee Benefits are one of the best you’ll find -The Sunrise facility has a lot of nice resources such as cafeteria, lounge/game areas, fitness space, daycare, Starbucks, and concession areas -On-site nurse, physical therapist, and more things that I’m probably not aware of.
Cons
Customer service call centers are high-speed, high-stress environments and every move you make is being coded and recorded towards a compliance metric. Something as simple as taking off your headset to go to the restroom at your own discretion is not so simple at AMEX. You’re taking 50-80 calls a day and when you’re making that much contact with different people all over the country with their own issues and sass , it can be overwhelming, exhausting, and daunting.