American Express reviews

Things really changed when Amex lost the Costco account. It because a sales job first, and customer service second. The supervisors didn't care about anything except sales, sales, sales. If a customer called in to dispute a charge, pay a bill, ask a question, the rep was expected to make a sale somewhere during the call. The metrics were impossible. Once Amex lost the Costco account, they were scrambling to keep customers. It was sad. I asked in my initial interview if this was a sales job, and was told it was not. Within 2 years, it was a sales job. Very little training, but they had such high expectations that it was impossible to meet them. I had such high hopes for this company, but they because just another credit card company, and nothing special.

- Call center position, which means you'll be sitting all day taking inbound calls. - ATS metrics are high and almost difficult to reach. - Lots of system updates and systems that you have to go back and forth with. - Strict policy and procedure since they are a financial institution. - Repetitive work that doesn't give you the opportunity to really connect with your clients. - 11 week training isn't enough time (crazy I know) for all the information and systems they throw at you.