Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

82% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (540) , Software Engineer (504) , Director (491) , Business Analyst (438) , Customer Care Professional (437) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (291) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (219) , Team Leader (189) , Product Manager (179) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2634 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1626 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1591 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1018 reviews)); "Good pay and very free" ((in 767 reviews))

What are the cons of working at American Express according to real employee reviews?

"low salary not tech oriented" ((in 481 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 434 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 205 reviews)); "Limited growth opportunities and learning" ((in 118 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 87 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

American Express reviews

4.1

82% would recommend to a friend

(18,650 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18,650 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Express has an employee rating of 4.1 out of 5 stars, based on 18,650 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews

2.0

Nov 17, 2021

Compensation is pathetic

Senior manager

Recommend

CEO approval

Business Outlook

Pros

5 month paternity leave was great

Cons

You were penalized by your bosses if you took the full 5 months. The risk business instilled a culture of "do whatever it takes to please your bosses boss" which is pathetic.

3.0

Nov 9, 2021

Good resume builder but limited career growth

Manager

Recommend

CEO approval

Business Outlook

Pros

Great brand and company to have on your resume Good family paid time off If your leader(s) and team is great, you'll have a good experience. Very easy to move around the company and try something new, as long as your boss has your back. Smart and hard working individuals

Cons

Very political. Colleagues won't hesitate to throw you under the bus when they get a chance. Usually it's, who do we blame vs lets fix this problem and move on from it. Competitive environment As most people has mentioned on here, pay is below par for NYC. Work will get monotonous. All the interesting and good ideas have been done already. And there's little appetite to try something new. Too much time spent creating power point slides. Very slow moving since there are so many levels that need to get approval. Used to have good work life balance but not so much anymore since the company has gone more lean.

4.0

Oct 2, 2021

Money is the only thing keeping me with Amex

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They pay you bomb for a customer service rep. Awesome incentive (reduced due to covid) Cabs Environment Respect when you tell you work with Amex Leaves (if u dnt have issues with manager)

Cons

Slow to no growth No work life balance Mostly night shifts (graveyard) Too much work load non voice chat (you'll start shift with dual chat and end with dual chat) No leaves for festival. I've met tenured people who haven't celebrated Holi, Diwali, Dussehra in 5 years. Customer service reps are being pushed for sales (we're hired as ccp not sales rep)

Viewing 493 - 495 of 18,650 Reviews

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