Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

82% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (540) , Software Engineer (504) , Director (491) , Business Analyst (438) , Customer Care Professional (437) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (291) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (219) , Team Leader (189) , Product Manager (179) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2634 reviews)); "Employees have autonomy to achieve in a results driven culture and great flexibility provided to staff in my area;" ((in 1626 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1591 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1018 reviews)); "Good pay and very free" ((in 767 reviews))

What are the cons of working at American Express according to real employee reviews?

"low salary not tech oriented" ((in 481 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 434 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 205 reviews)); "Limited growth opportunities and learning" ((in 118 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 87 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

American Express reviews

4.1

82% would recommend to a friend

(18,650 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18,650 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Express has an employee rating of 4.1 out of 5 stars, based on 18,650 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews

2.0

Feb 21, 2022

Unfortunately a let down

Centurion membership manager

Recommend

CEO approval

Business Outlook

Pros

Fun work environment, travel perks, & new hire training program. CEO Steve Squeri is a genuine, down to earth leader.

Cons

Put in multiple years at this company with little to no opportunity for personal development, even though that is all they boasted about during my interview process. Amex management will pile on the extra tasks in the name of “projects” for absolutely no extra pay. Travel benefits are great but not when you’re barely making a living wage otherwise. Most team leaders have no experience working in travel themselves and are also overworked/underpaid from what I witnessed.

1.0

Feb 19, 2022

It’s not worth it

Travel consultant

Recommend

CEO approval

Business Outlook

Pros

None at all. RUN as fast as you can

Cons

They’ll train you wrong and then when you get in production youll be reprimanded about it. The highest you can get paid is 21.69 and they’re going to try to force you into centurion. DONT DO IT

1.0

Feb 15, 2022

Terrible place to work

Commercial business consultant

Recommend

CEO approval

Business Outlook

Pros

Hours and weekends off, peers

Cons

Management is terrible, compliance makes up rules as they go. One minute you’re doing a great job, the next they put you on a gross misconduct for the pettiest things you never knew you couldn’t do until you get on the gross misconduct. For example giving the customer some wrong information to access airport lounges is construed as a gross misconduct. Compliance management have never been in sales and makes up rules every other week for example not being able to use the word return when it comes to membership rewards points when that is exactly what they are getting a return. The company doesn’t have anyone’s back, we have your back is an understatement. It’s a joke. Very stressful. Not worth the stress. Upper management has never even done the job and they say they know how hard the job is and keep implementing new rules to make the job harder.

Viewing 490 - 492 of 18,650 Reviews

Jobs at American Express

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Merchants Customer Service Representative - Dutch & English Speaker

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