Amazon Support Engineer reviews

3.7

58% would recommend to a friend

(233 total reviews)
avatar

Andrew Jassy

59% approve of CEO

53% positive business outlook

Support Engineer employees have rated Amazon with 3.7 out of 5 stars, based on 233 company reviews on Glassdoor. This indicates that most Support Engineer professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Support Engineer professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

233 reviews
2.0
Aug 26, 2015
Recommend
CEO approval
Business Outlook

Pros

I was in Amazon Web Services on the EC2 team so this may or may not be relevant to Amazon as a whole. Anyway, you're surrounded by smart, capable people, which is great, and you're working on products that a lot of businesses are going to use.

Cons

Because of Amazon's ruthless policies, your co-workers are your enemies, not your friends. You're all fighting not to be the among the bottom-ranked in your team or department, and thus you must constantly be concerned about making yourself look good and your co-workers look bad. Friendships are a liability, though alliances may not. Also for that purpose, visibility is important. It's not sufficient to do your job and know your stuff; you have to make everyone aware of it. Don't be the invisible one in the back toiling away getting no recognition; that gets you fired. Below 50 hours a week and you're in the firing crosshairs. The internal saying is "If you want work-life balance, you don't love your job enough". Amazon deliberately understaffs, partly in the belief that the sheer pressure will drive innovation. You have to be aggressive in making sure other people are prominently and visibly blamed when you can't get stuff done.

1.0
Aug 13, 2015
Recommend
CEO approval
Business Outlook

Pros

Big name. Cab facility. Flexible office hours.

Cons

Not much of career growth opportunity. Long working hours. Even your job demands you to work for long hours and during odd hours you will be paid meagre incentive as managers think they are paying from their pocket. If you say anything against you manager in exit interview you will be blacklisted for ever.

1.0
Jul 12, 2015
Recommend
CEO approval
Business Outlook

Pros

You get the opportunity to work on some interesting things at AWS, it's a good place for a starter job if you don't have an offer from any other big tech company.

Cons

Work/life balance, pay, perks, benefits, location, parking, senior management, frupidity, on-call.

Viewing 211 - 213 of 233 Reviews

Glassdoor has 251,127 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.