Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,779 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,779 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
4.0
Apr 8, 2026

Very Amazonian

Recommend
CEO approval
Business Outlook

Pros

It's not as stressful as other jobs or companies

Cons

You need to adapt to Amazon working style, like it or not

4.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

good exposure towards amazon advertising

Cons

Average pay and low hikes

Viewing 43 - 45 of 3,779 Reviews

Glassdoor has 251,476 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.