Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,779 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,779 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
4.0
Apr 23, 2026

Good Company

Recommend
CEO approval
Business Outlook

Pros

Culture Growth Pay Perks Customer Obsessed Approach

Cons

Work Life Balance RTO Mandate Pluxee or Sodexo Limit NA NA

2.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

This role was field sales, so it was remote.

Cons

The way management looked and created quotas didn't make much sense and turned the job into a very tactical and uninteresting. In general, lot's of downsizing and layoffs create constant job insecurity.

4.0
Apr 20, 2026

Good

Recommend
CEO approval
Business Outlook

Pros

Management and benefits were pretty decent

Cons

The leave policies and pay are too low for the current economy

Viewing 34 - 36 of 3,779 Reviews

Glassdoor has 251,476 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.