Amazon Virtual Customer Service Associate reviews

4.2

71% would recommend to a friend

(138 total reviews)
avatar

Andrew Jassy

69% approve of CEO

69% positive business outlook

Customer Service Associate Virtual employees have rated Amazon with 4.2 out of 5 stars, based on 138 company reviews on Glassdoor. This indicates that most Customer Service Associate Virtual professionals have an excellent working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate Virtual professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

138 reviews
4.0
Jan 14, 2022

Great company

Recommend
CEO approval
Business Outlook

Pros

Great company, lovely people. Interesting customers, GREAT benefits and pay

Cons

Hours are a bit hectic. Some managers or employees are not people orientated

3.0
Dec 5, 2021
Recommend
CEO approval
Business Outlook

Pros

I started working here on 21st September, 2020, as a Fresher. Till then, I have worked under 4 countries of Amazon Operations via calls, chats and emails - support to various customers. Overall, I have found these as positives: - Work from Home - Facilities of Meal Card (worth 1100/-) - Medical support whenever, required via Mybenefits - Early/Timely salary credit, without any delay - Supportive managers (so, I've been in team with) - Gifts for supporting peak

Cons

- Low staffing, so high calls (after the peak ends, as well) - No team play - No growth and, level 2 is 'Hard stuck' to your job level - Stressful, since everyday you have to deal with irated customers and apologize till your ears can't take it anymore. Due to high volume of calls, you will face difficulties carrying a regular lifestyle. So, before you go apply, I'd suggest to do this job, as a Money Earner for your family/other reasons. This shouldn't be your primary goal in life. Select a career with more prospects and, opportunities. Take time and, do what's best for you. Good luck!

Viewing 88 - 90 of 138 Reviews

Glassdoor has 251,317 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.