Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,814 total reviews)
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Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,814 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
5.0
May 23, 2025
Recommend
CEO approval
Business Outlook

Pros

great training, great team , great colleagues, fairly moderate pay.

Cons

Well, they lack appreciation for a good job well done. They will rather focus on your shortcomings than your good deeds for the company.

3.0
May 20, 2025
Recommend
CEO approval
Business Outlook

Pros

permanent work from home work culture and team leave policies and benefits loke pluxee

Cons

during peak need to handle 3 chats parallelly 95% of customers don't even know anything and treat you like their servants except few customers mentality, this job is okay for this pay.

Viewing 73 - 75 of 1,814 Reviews

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