Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,814 total reviews)
avatar

Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,814 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Jun 26, 2025

Awesome

Recommend
CEO approval
Business Outlook

Pros

Good Work Life Balance, Loved it

Cons

Need to be very focused during training, the expectations are very high

4.0
Jun 25, 2025

.

Recommend
CEO approval
Business Outlook

Pros

Wonderful place to Work and great work culture

Cons

Rotational shifts result in negative work life balance

Viewing 64 - 66 of 1,814 Reviews

Glassdoor has 251,476 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.