Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,814 total reviews)
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Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,814 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Jul 3, 2025

Pros and cons

Recommend
CEO approval
Business Outlook

Pros

They offer best remote jobs

Cons

Mostly they hire on contract role they should start offering on permanent roles

5.0
Jun 29, 2025

Work Environment

Recommend
CEO approval
Business Outlook

Pros

In terms of work culture and environment it does receive a pure highest star rating. The company looks after its workers welfare work can be stressful but they understand and provide for such situations with help and support.

Cons

Well there are pro's and con's to anything and everything sure here the work can be stressful a lot ! Ig but the people with you ; coworkers or your managers they will provide you for opportunities to relax and that break!!! Surely cons here are not to be that effective.

Viewing 61 - 63 of 1,814 Reviews

Glassdoor has 251,476 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.