Does AT&T pay their employees well?

According to anonymously submitted Glassdoor reviews, AT&T employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at AT&T. This rating has been stable over the past 12 months.

How satisfied are employees working at AT&T?

52% of AT&T employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AT&T 3.1 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at AT&T?

Retail Sales Consultant (3750) , Customer Service Representative (1207) , Sales Representative (1072) , Technician (962) , Wire Technician (522) , Manager (507) , Project Manager (491) , Retail Management (477) , Sales Associate (457) , IHX (In Home Expert) (373) , U-Verse Premises Technician (367) , Sales Consultant (349) , Sales (334) , Software Engineer (312) , Network Engineer (294)

What are the pros of working at AT&T according to real employee reviews?

"The benefits are great and the Flex Hours are a blessing when you have kids appts etc" ((in 6209 reviews)); "Good pay and the folks that actually do the work are great at what they do." ((in 5622 reviews)); "I work with mostly great people of all ethnicities most who are very engaged and skilled at their jobs." ((in 1387 reviews)); "The money was good but with the consolidation of sales offices and the new contract the money is going down" ((in 909 reviews)); "Salary is good if you started a long time ago and worked your way up." ((in 907 reviews))

What are the cons of working at AT&T according to real employee reviews?

"Poor Management and targets are always moving on metrics without support or knowledge of the market." ((in 2424 reviews)); "No work life balance and if you want to make money u have to hustle a lot" ((in 1706 reviews)); "Management could be a downer and annoying when you have a bad manager (half them that remain are bad)" ((in 1118 reviews)); "Long Hours but extremely rewarding if you don't mind to put in the time and effort." ((in 847 reviews)); "Constant layoffs and reorganizations due to numerous C suite strategic missteps over the last decade and the resulting debt load." ((in 838 reviews))

What are employees saying about AT&T layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about AT&T layoffs and their outlook for job security at AT&T in 2026.

What are the top reviewed AT&T locations?

Madrid , Granada , Sevilla , Guadalajara

AT&T reviews

3.3

52% would recommend to a friend

(42,062 total reviews)

John Stankey

43% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (42,062 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews

4.0

Aug 20, 2015

employment

Billing specialist

Recommend

CEO approval

Business Outlook

Pros

excellent growth opportunity within the company

Cons

Layoffs in specialty departments ..

AT&T Response

10y

Congratulations on your successful career! We wish you many more wonderful years!

4.0

Jul 24, 2015

Uverse Agent via Teleperformance

Technical support agent

Recommend

CEO approval

Business Outlook

Pros

As an outsources CSR, I always found a distinct difference in professionalism between those working for AT&T Corporate versus those of us in the call centers they hired. As a professional customer service rep myself, I have always been impressed with those individuals working directly for AT&T. Extremely willing to help and very professional. I would love to work for AT&T.

Cons

Because I was an outsourced Agent working for AT&T through Teleperformance, I felt my skills were unrecognized and unfulfilled by AT&T even though I branded their Company hundreds of times a week. Moreover, some of the call centers AT&T utilizes are out of the Country, and I found their level of customer care to dance from uncaring to not entirely ethical. This was very disheartening to me, considering American Telephone & Telegraph built it's Brand on the backbone of America.

2.0

Jul 23, 2015

Inefficiency, misrepresentation of job title

Advanced support (advertised as customer service representative)

Recommend

CEO approval

Business Outlook

Pros

Good pay. That is it.

Cons

8 weeks of training that do not adequately prepare you to use the systems you will access on a daily basis to do your job. The job was advertised as a customer service job but later revealed to be a more in depth tech support job than just standard customer service.

Viewing 289 - 291 of 42,062 Reviews

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Uverse Agent via Teleperformance

Inefficiency, misrepresentation of job title

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