AT&T reviews

3.3

52% would recommend to a friend

(42,056 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,056 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
5.0
Jul 10, 2023
Recommend
CEO approval
Business Outlook

Pros

No micro managing. You really can make a lot of money if you’re able to complete repetitive tasks non stop. 80% Calls, 10% Emails, 5% Meetings, 5% other is what reality is unless you’ve been here for a while and know engineers and installers to feed you sales. Those sellers never really work and always make their numbers. It’s not a “look what I can achieve if I use my brain” job. It’s a “look what I can achieve if I turn my brain off” job. Do with that what you will.

Cons

Enterprise goal for SMB role is nonsense. We are tasked with scraping existing customers who are out of contract on legacy services to “upgrade” them to an Enterprise internet they don’t want or need by threatening to cut off their phone service or charging them astronomical fees to keep what they have. It’s shady and grimey and the only way to make the goal because anyone who actually needs an enterprise circuit is deemed “platinum” and can’t be touched. Summary: Whoever decided to give SMB sellers an enterprise goal while also making enterprise extremely hard to sell in our segment should be fired for grimey goal setting.

2.0
Jul 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Good base pay. Great benefits.

Cons

AT&T fails to appreciate that in addition to the earning potential, salespeople get into sales for the freedom, flexibility, and most of all, the ability to cultivate a base of clients who trust you, want to work with you and and only you, and continually spend with you. The longer you do the job, the easier the job becomes and when you've built a solid book of business,. The result: AT&T makes lots of $, the salesperson makes lots of $, the clients are loyal because of the trust you've toiled to build, and the salesperson is happy. Happy salespeople = thriving business. In the Spring of 2023, an internal reorganization stripped 90+% of my book of business from me and gave it to other salespeople in other tiers who did not lift a finger to earn those clients. This occurred for countless of my colleagues. I was left with a choice: start building my client list again at the risk of losing it from another corporate reorganization or, apply my toil elsewhere. I chose the latter.

1.0
Jun 30, 2023
Recommend
CEO approval
Business Outlook

Pros

They used to Pay well and have decent benefits. They used to have decent leadership, but those days are gone.

Cons

They are firing everyone that has promoted or is a Top Performer to cut costs any way they can, because of their significant debt they incurred with horrible acquisitions by leadership. They are punishing the employees that have kept this Company alive by finding any reason at all to Fire employees just so they won't have to give them Severance of any kind. The current Leadership has no idea what they are doing, and they are only looking to survive long enough to pad their Retirement. AT&T used to be a good place to work, but now they are in a downward spiral and I can see them getting acquired in the near future by some Private Equity Company just to be resold again later.

Viewing 220 - 222 of 42,056 Reviews

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