AT&T reviews

Employees are nothing but a number as far as how you are treated. The company constantly preaches safety but continually demands you respond to unsafe environments and conditions. No family life outside of the company due to the amount of overtime worked. Management has absolutely no idea what happens in the field on a day to day basis and is only concerned about there numbers looking good despite the numerous roadblocks techs have to negotiate daily. I personally am divorced and lost my family due to working 3rd shift from what was explained to me that “some tickets don’t look good open 24 hours in this column and it looks better in this column” not for better customer service but because it looks better in a different column to someone 5 states away… After 2 years the 3rd shift went away due to lack of work every night and of course having techs out at 1am might be a safety issue.

They changed upper management a few years back and since then it has ruined the company's culture. Change in pay structure caused sellers who had been there for a decade or more to take a 30% pay cut. Work/life balance took a huge hit as people were expected to do twice as much work for much less pay. New upper management is clueless and consistently makes decisions that negatively effect the teams they lead while bragging about their vacation houses and yachts. It broke my heart to see a once great company that I was a part of for nearly a decade falling apart due to poor leadership.