AT&T reviews

3.3

52% would recommend to a friend

(42,017 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,017 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
1.0
Sep 21, 2023

Avoid it

Recommend
CEO approval
Business Outlook

Pros

Inbound calls so you don't have to find leads

Cons

The biggest con is the fact that they give you an extremely hard to reach quota when you have so much fraud coming in. They'll blame the sellers and say they aren't doing enough when most calls are fraud or customer support. If you don't hit your numbers (the bare minimum is 100%), then they will put you on a performance plan that is impossible to actually complete in order to say they gave you a fighting chance when, in all actuality, they're planning on firing you no matter how hard you work or how bad the calls are. My numbers increased while still on the plan and was still let go. AVOID AT&T THEY ONLY CARE ABOUT MONEY AND SEE YOU AS A $ SIGN.

2.0
Aug 21, 2023
Recommend
CEO approval
Business Outlook

Pros

You'll receive a paycheck provided you're not asked to leave or being kicked out.

Cons

One of the challenges I observed was the frequent staff reductions. The company underwent multiple rounds of layoffs, which created an atmosphere of uncertainty. Additionally, there were efforts to establish working hubs, requiring employees to relocate. Unfortunately, the process appeared disorganized, leading to confusion and frustration among many. Another concern I encountered was the decision to bring employees back to the office. While the idea of working hubs was introduced, the implementation seemed uneven, resulting in some employees being asked to relocate to locations like Dallas. This inconsistency contributed to disruptions within the company. The departure of talented individuals due to the aforementioned challenges was noticeable. Valuable colleagues with vast knowledge and experience chose to leave the company. This turnover, combined with the apparent lack of a clear plan, had a negative impact on the overall environment. There is not only a staff reduction but just overall no perks, no good benefits.. the theme is "get more but give less"

1.0
Apr 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Looks great at first, your cohort you come in with are some the best part of the job all excited until you find out the truth. The trainers you have to learn how to use the systems in month 1 are great people btw

Cons

where to start… Leadership- lack of due to change in leadership in January interim is a straight jerk to managers and does not speak to sellers Communication- is very he said she said when addressing changes it is as simple as sending a email to the whole program but interim cannot manage that, not sure what he does all day. No interaction from him. So much change in so little time. Responsibility- sink or swim with a quota month 1 where you will spend 90% of that month in a classroom Turnover- can lose your job in as little as 3 months. graduating classes in 2023 have been single digits your class will slowly disappear. (Come in with close to 20 in winter time) Marketed as a 5-7 month program. We have people who have been in the program for close to 9 months… Making a sale is hard enough especially when people in the field will pull seniority and take it from you and your manager does nothing to fight for it. you will be reaching the lowest of small segments in a database that is extremely off at times. You will call a hvac company and get a hair stylist. As you can tell this is not a development program. In the job description it states “connecting family and friends” because you will be reaching out to family and friends for sales before you lose your job 3 months in and are stuck with a 2k downtown monthly rent for the next 4 months. Oh btw if you do graduate and get fired or quit before 18 months you have to pay back 10k to the company for the “training” Offers monthly stipend to help pay for housing, does not help as it will come 2 weeks late after rent is due. Commission structure looks great but tons of technicalities that will leave you wondering why it is so low and nobody can tell you what to expect. Very disorganized but better make your 65 calls a day with 30 in gong or your manager will be upset with you because they will have to go to “breakfast club” with the director and they will make sure to tell you because you spent a hour on the phone with someone and closed a sale instead of calling 15 people, you won’t be praised but criticized and told you are the reason they are having to get to work a hour early. Our job is to make a sale not call just to call. You will listen to customers talk about how bad AT&T screwed them in the past and why they will never switch and you will sit there agreeing with them as you try to sale the next person.

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AT&T Response
3y
Thank you for taking the time to share your feedback. We take feedback like yours seriously and have shared this information with our B2B Sales Development Program leadership. We appreciate your willingness to share.
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