Not a sales development program (do your research) - B2B Sales Representative AT&T Employee Review

1.0
Apr 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Looks great at first, your cohort you come in with are some the best part of the job all excited until you find out the truth. The trainers you have to learn how to use the systems in month 1 are great people btw

Cons

where to start… Leadership- lack of due to change in leadership in January interim is a straight jerk to managers and does not speak to sellers Communication- is very he said she said when addressing changes it is as simple as sending a email to the whole program but interim cannot manage that, not sure what he does all day. No interaction from him. So much change in so little time. Responsibility- sink or swim with a quota month 1 where you will spend 90% of that month in a classroom Turnover- can lose your job in as little as 3 months. graduating classes in 2023 have been single digits your class will slowly disappear. (Come in with close to 20 in winter time) Marketed as a 5-7 month program. We have people who have been in the program for close to 9 months… Making a sale is hard enough especially when people in the field will pull seniority and take it from you and your manager does nothing to fight for it. you will be reaching the lowest of small segments in a database that is extremely off at times. You will call a hvac company and get a hair stylist. As you can tell this is not a development program. In the job description it states “connecting family and friends” because you will be reaching out to family and friends for sales before you lose your job 3 months in and are stuck with a 2k downtown monthly rent for the next 4 months. Oh btw if you do graduate and get fired or quit before 18 months you have to pay back 10k to the company for the “training” Offers monthly stipend to help pay for housing, does not help as it will come 2 weeks late after rent is due. Commission structure looks great but tons of technicalities that will leave you wondering why it is so low and nobody can tell you what to expect. Very disorganized but better make your 65 calls a day with 30 in gong or your manager will be upset with you because they will have to go to “breakfast club” with the director and they will make sure to tell you because you spent a hour on the phone with someone and closed a sale instead of calling 15 people, you won’t be praised but criticized and told you are the reason they are having to get to work a hour early. Our job is to make a sale not call just to call. You will listen to customers talk about how bad AT&T screwed them in the past and why they will never switch and you will sit there agreeing with them as you try to sale the next person.

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AT&T Response
3y
Thank you for taking the time to share your feedback. We take feedback like yours seriously and have shared this information with our B2B Sales Development Program leadership. We appreciate your willingness to share.

Explore other reviews about AT&T

5.0
May 3, 2026
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Pros

- salary - excellent early career program

Cons

- 5 days a week in person

5.0
Sep 23, 2014
Recommend
CEO approval
Business Outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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