Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.4 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 398 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

47% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1643 reviews)); "Flexible and good work life balance" ((in 1433 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1424 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1070 reviews)); "Very flexible and good pay" ((in 756 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 829 reviews)); "Some managers are bad apples but not all" ((in 478 reviews)); "low salary and very influenced" ((in 476 reviews)); "Poor upper management." ((in 154 reviews)); "Can be stressful and long hours" ((in 148 reviews))

ADP Customer Service Representative reviews

3.4

47% would recommend to a friend

(398 total reviews)

Maria Black

51% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (398 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

398 reviews

3.0

Mar 6, 2021

Recommend

Account manager

Recommend

CEO approval

Business Outlook

Pros

great working in smaller teams, leadership always willing to listen on how they can improve

Cons

growth may take time- depends on your NPS scores.

ADP Response

5y

We appreciate hearing from current associates and value the insights you have shared.

4.0

Feb 24, 2021

Great workplace

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great workplace with flexibility. Management is ready to take feedbacks

Cons

Internal teams needs to be more proactive

ADP Response

5y

Thank you for sharing your experience and feedback with us on Glassdoor. We are glad that you are enjoying your time at ADP and we value your contribution.

4.0

Feb 18, 2021

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good pay and fun co-workers

Cons

Not many that I can think of.

ADP Response

5y

We appreciate the time you spent with ADP and the insights you have shared. We are glad that you had a positive experience.

Viewing 280 - 282 of 398 Reviews

Top companies for "Compensation and Benefits" near you

SAP

3.9★Compensation & Benefits

Cisco

4.0★Compensation & Benefits

Autodesk

4.0★Compensation & Benefits

BMW Group

4.1★Compensation & Benefits

Jobs at ADP

Client Engagement Manager

Barcelona

View job

Client Engagement Manager

Barcelona

View job

Associate Sales Manager

Barcelona

View job

Digital Sales - Team Manager (Sales Executive), France

Barcelona

View job

Digital Sales District Manager - English Speaking

Barcelona

View job

ADP

ADP Customer Service Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Recommend

Great workplace

Account Manager

Top companies for "Compensation and Benefits" near you

Jobs at ADP

ADP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

ADP reviews FAQs

Jobs at ADP