While all sales organizations are performance based, you will be virtually assaulted daily in the Florida division by your quota and with metrics called your “trend report”. Whether you are over plan or not, your performance will never be good enough and the trend report will be used against you to get more of you. There are over 20 data points on this report which is a comprehensive overview of every activity metric that you can have and literally no one has a perfect one. In this job, know that a day and a half of each week will be occupied with mandatory Monday team meetings which last over 2 hours, call sessions, recognition conference calls, pointless 1 on 1s, corporate check-the-box assignments, forced partnerships with SBS and Majors and corporate trainings, leaving you just about 3 days per week to actually sell and run process. If you aspire to leadership (which is the only place to go in sales with ADP), you'll be required to do additional multiple stretch assignments, mentor/mentee arrangements and corporate trainings, none of which compensate you monetarily nor guarantee promotion, but all of which are unappreciated by leadership and take up significant amounts of time.
The leadership culture here is to use the over-performing reps to compensate for the under-performing reps, resulting in a stressful and demanding environment even when you're producing. I woke up in the middle of the night simply due to the high stress and high pressure environment of this office. The term “anxiorrhea” was coined by one of the reps here in regards to the job and leadership affirmed it as a good thing that should motivate you. Work/life balance is preached from a corporate level at ADP, but in the Maitland office, you are told by the leaders almost on a daily basis to do your admin work and presentation prep from home, after hours, while you watch TV in the evening. Leadership is angered when you submit expense reports during working hours and tells the team to do mandatory ADP corporate trainings after business hours. 5 individuals (3 of which were senior reps) have quit the Maitland office on a team of 9 in the last year and a half, solely due to the leadership there. There is a ton of unnecessary drama there as well, created and sustained by leadership. The micro-management leadership style in Maitland breeds resentment and mistrust in the office. You’ll be asked to make your work calendar public to your leaders which is used as a micro-management tool and referenced regularly. You will be required to be on a 30 minute conference call every morning that you don’t have 3 first appointments. Unfortunately, both of these leaders aren’t held accountable by higher executives and reps are afraid to offer constructive criticism due to fear of reciprocity and no HR presence in the office. If you are disagreeable, or suggest that leadership is wrong, or that the proverbial emperors don't have clothes, you'll be essentially told behind closed doors to sit down and be quiet because you're ruining your brand at ADP. Leadership rarely follows through on their word, be it promises of team outings or ideas for sales team strategy or collaboration.
