ADP Customer Service Representative reviews

3.4

47% would recommend to a friend

(398 total reviews)
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Maria Black

51% approve of CEO

51% positive business outlook

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

398 reviews
3.0
Jun 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Building was very nice and up to date

Cons

Have to fight for time off

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ADP Response
3y
Thank you for sharing feedback about your ADP experience.
4.0
Jun 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Some leaders and departments are great Great benefits Time off increase after 3 years Job role support

Cons

Some leaders are horrible, causing WLB to be absolutely not worth it.

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ADP Response
3y
Thank you for taking the time to provide your review and rating. We appreciate hearing how we can improve from current associates, and we will share your feedback with our leadership teams.
2.0
Jun 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Being able to work from home. You may be required to go in 3 days out of the week but the 2 days home help out a lot. If you can generate enough sales you’ll be able to enjoy a great amount of compensation. The metric system is pretty low so if you’re keen you’ll be able to hit your goals in less than a full day of work.

Cons

Out of everything that I’ve listed that seemed to be great. There’s a ton of reasons why I wouldn’t recommend. If you’re outbound it becomes too much to manage while getting sales. It can quickly become overwhelming. Management doesn’t micro manage at first but when they do it brings forth a level of anxiety unbearable. There’s often unnecessary meetings that drag and can at times become boring and redundant. The work environment is somewhat like a high school environment. People focus on things that don’t have anything to do with work at work. If you’re someone who enjoys getting work done and going on about your day. It’ll be impossible to do just that. Not to mention if you’re a minority it’ll be punishing to endure. Very little room for growth and only a select few get special accommodations. If you’re someone who wants to work at a stress free environment avoid at all.

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ADP Response
3y
Thank you for the insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review. Your experience and review help us to improve our overall processes and we value your opinions.
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Glassdoor has 24,921 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.