Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.4 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 398 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

47% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1656 reviews)); "Flexible and good work life balance" ((in 1440 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1436 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1057 reviews)); "Very flexible and good pay" ((in 740 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 825 reviews)); "low salary and very influenced" ((in 484 reviews)); "Some managers are bad apples but not all" ((in 481 reviews)); "Poor upper management." ((in 151 reviews)); "Can be stressful and long hours" ((in 147 reviews))

ADP Customer Service Representative reviews

3.4

47% would recommend to a friend

(398 total reviews)

Maria Black

51% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (398 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

398 reviews

2.0

Jul 8, 2023

Average employer

Account manager

Recommend

CEO approval

Business Outlook

Pros

Pay on time every pay cycle (by-weekly).

Cons

Long hours with minimum wages Promotions not based on merit

ADP Response

2y

Thank you for sharing your insights and review with us on Glassdoor. Your feedback is valuable.

3.0

Jul 5, 2023

Meh.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good benefits. Great people. Challenging work.

Cons

Underpaid. Management seems to ve always changing. New structuring. Hard to keep up.

4.0

Jul 1, 2023

ADP in 4 years

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Has a lot of room for upskilling - Has a cozy office with a lot of perks

Cons

- Business units were not equal; some were given a LOT of incentives and some were NONE - Leadership keeps on changing; General Manager position has been changed 3 times in 4 years

ADP Response

3y

We appreciate the review and rating. Thank you for sharing your ADP experience with us on Glassdoor.

Viewing 130 - 132 of 398 Reviews

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ADP

ADP Customer Service Representative reviews

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Average employer

Meh.

ADP in 4 years

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