Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.3 out of 5 stars in 371 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 371 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

48% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1647 reviews)); "Flexible and good work life balance" ((in 1438 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1434 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1072 reviews)); "Very flexible and good pay" ((in 760 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 841 reviews)); "Some managers are bad apples but not all" ((in 484 reviews)); "low salary and very influenced" ((in 467 reviews)); "Poor upper management." ((in 152 reviews)); "Can be stressful and long hours" ((in 149 reviews))

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ADP

ADP Customer Service Representative reviews

3.3

48% would recommend to a friend

(371 total reviews)

Maria Black

52% approve of CEO

51% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Culture & values

3.3

Compensation and benefits

3.3

Career opportunities

3.1

Work/Life balance

3.1

Senior management

Customer Service Rep%2FAssociate Client Support Consultant employees have rated ADP with 3.3 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Customer Service Rep%2FAssociate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep%2FAssociate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

371 reviews

4.0

Mar 19, 2023

Company Review

Account manager

Recommend

CEO approval

Business Outlook

Pros

Supportive management and potential for career development

Cons

Too much workload and not enough people to do the work. Constantly feel like I need to work overtime to meet deadlines

ADP Response

We really appreciate your review and rating. Thank you for sharing insights with us on Glassdoor. Your feedback is valuable to us.

5.0

Mar 3, 2023

Good company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great culture. Hybrid schedule. Many locations to work or transfer to

Cons

Work load can be a lot of you are coming from an entry level.

ADP Response

We appreciate the review and rating. Thank you for sharing your feedback and information about your role within ADP.

5.0

Feb 24, 2023

Great culture, could improve valuing current talent

Account manager

Recommend

CEO approval

Business Outlook

Pros

Culture. People. Opportunity. Good leadership and solid future for company.

Cons

Could value employees more tan cheap talent.

ADP Response

We appreciate the time you spent with ADP and the insights you shared about your experience. Your feedback will be shared with our leadership teams, so we can better improve our associate experience.

Viewing 133 - 135 of 371 Reviews

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ADP reviews FAQs

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ADP

ADP Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Company Review

Good company

Great culture, could improve valuing current talent

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