ADP reviews

3.8

71% would recommend to a friend

(22,310 total reviews)
avatar

Maria Black

81% approve of CEO

70% positive business outlook

ADP has an employee rating of 3.8 out of 5 stars, based on 22,310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

22K reviews
3.0
Jul 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Co-workers were fantastic and try their best to support you when you have issues. I was fortunate to have a great manager, but all are not great.

Cons

The role can be misleading. You are glorified (by title) client support; that is all you will have time to be. Imagine having one-and-done calls and also having a client base you must support. This base continues to grow as more people leave and/or get promoted. Based on client levels of complexity and what sales/implementation has done with the client it becomes your problem if the problems are not addressed early in the process. You do the job of several departments and often other departments you partner with do not follow through stressing your relationships with the client and ultimately affecting your service scores. You can have a background in payroll and know what you're doing and even that will not prepare you for the account manager model used. You are not an Account Manager. The only functions you perform that an actual Account Manager performs are Client Support (80-90%) and Client Relationship Management (10-20%). You can ChatGPT the role and the similarities between what it provides as responsibilities and what you actually do is below 50%. There are better roles within the company. This one is not it.

avatar
ADP Response
2y
Thank you for taking the time to share your feedback. Your suggestions on how we can improve our associate experience are valuable to us.
1.0
Mar 27, 2023
Recommend
CEO approval
Business Outlook

Pros

They have great benefits but everyone inside who has been there for more than a year become like part of a sect. The employees are scared about management and afraid to speak up about their negative experience.

Cons

ADP will let you go and talk crap about you to other employers. Regardless what HR says about just reporting dates to others they still talk crap about you behind your back. There are notes that HR keep in the system which the service line usually in India has access to and they just repeat what they see. I had to send them a cease and desist letter.

avatar
ADP Response
3y
Thank you for bringing these situations to our attention and we are sorry to hear about this experience. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com
3.0
Feb 17, 2023
Recommend
CEO approval
Business Outlook

Pros

The actual work, developing solutions for small business clients needs as it relates to payroll and hcm.

Cons

The toxic political structure and relationship between Product leaders and everyone else (Engineering, Ops, Service, etc.). Get ready for tons of back door channeling, undermining, and secret alliances… They also claim to care about diversity, but during the 8 years I spent their … I spent it largely overlooked… and under appreciated… I’m Latino, and there were almost zero black and Latino associates on the tech side (GPT). There were a few while I was there.. all were incredible talents.. and they all had trouble moving up in the organization… we all eventually had to leave to get promoted… Meanwhile, many non-diverse candidates were brought in to lead or were swiftly promoted multiple levels within 3 years time… Many women were overlooked as well. I even participated in an interview panel where we met with a very qualified black man… and a senior leader passed, despite my feedback, and said “he just wouldn’t fit in here” !!! They’ve already picked their leaders… and all they will do is shuffle them around from bu to bu … Also, the only diversity they will consider is over in Georgia… NJ is increasingly non-diverse. Finally… the HR recruiting staff is the worst… they “ghost” candidates frequently… and do not represent the best in breed in terms of talent acquisition and recruitment professionals.

avatar
ADP Response
3y
Thank you for taking the time to write this review and for providing your insight into your experience working for ADP. ADP values creating and maintaining a workplace where employees work in a professional environment and are treated fairly without regard to their race, color, creed, religion, national origin, age, sex, marital status, lawful alien status, non-job related physical or mental disability, veteran's status, sexual orientation, gender identity or expression, genetic information, pregnancy or any other basis prohibited by law. We welcome the opportunity to discuss this further and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com
Viewing 379 - 381 of 22,310 Reviews

Glassdoor has 24,899 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.