Is ADP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ADP have rated their employer with 3.3 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ADP .

Does ADP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 379 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ADP.

How happy are Customer Service (CSR) professionals working at ADP?

44% of Customer Service (CSR) employees at ADP would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1647 reviews)); "Flexible and good work life balance" ((in 1438 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1434 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1072 reviews)); "Very flexible and good pay" ((in 760 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 841 reviews)); "Some managers are bad apples but not all" ((in 484 reviews)); "low salary and very influenced" ((in 467 reviews)); "Poor upper management." ((in 152 reviews)); "Can be stressful and long hours" ((in 149 reviews))

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ADP

ADP Customer Service (CSR) reviews

3.3

44% would recommend to a friend

(379 total reviews)

Maria Black

49% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated ADP with 3.3 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews

3.0

Jul 30, 2014

Good not great

Account manager

Recommend

CEO approval

Business Outlook

Pros

It was great to work from home 1-2 days per week. My co-workers were very creative and fun to be around.

Cons

Very reactive, but not very proactive, limited upward mobility. For such a big company ADP did not offer very good prices for health benefits.

4.0

Jul 10, 2014

Amazing

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits, great learning (e-learning) opportunities, great co-workers.

Cons

Tuition reimbursement is a joke. Promotions are rare. They change their policies too often, so once you have the new scripts down they change them again.

5.0

Jul 1, 2014

Very good company to work

Account manager

Recommend

CEO approval

Business Outlook

Pros

Nice work culture to work

Cons

nothing much to say here

Viewing 352 - 354 of 379 Reviews

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Digital Sales - Team Manager (Sales Executive), France

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Associate Sales Manager

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Digital Sales District Manager - English Speaking

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Digital Sales District Manager - English Speaking

Barcelona

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Sr. Business Consultant

Barcelona

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