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      ADP

      Engaged Employer

      ADP Customer Service Representative reviews

      3.4

      47% would recommend to a friend

      (398 total reviews)
      avatar

      Maria Black

      51% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      398 reviews
      2.0
      Jun 22, 2020

      Great resume builder, do a year then get out.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Worldwide recognition, good insurance, and okay pay.

      Cons

      Work-life balance is terrible. Management has no technical ability so they're essentially micro-managers. The technical assistance you receive can range from a 1-10, you'll quickly learn which "SSS" you can actually get support from and which ones do what feels like bare minimum. Working with other departments is worse then working with an escalated client. The company will often ask for your opinion but if it does not fall in line it'll be met with a swift rebuttal and any information you do provide doesn't get acted on. Now with Covid-19 the company is stripped back OT and expects you to be able to do the same amount of work within less of a time frame. I feel this company is a lot of lip service but not a ton of action. This is a company that preaches there social responsibility, sends a company wide e-mail about the importance of "Juneteenth" and has you come to work on MLK day.

      avatar
      ADP Response
      6y
      Hello and thank you for providing your insight into your experience working for ADP. ADP values creating and maintaining a workplace where employees work in a professional environment. We welcome the opportunity to discuss this further and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at HR.Associate.Relations@adp.com
      3.0
      Apr 27, 2020

      Look elsewhere if you want Promotion

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy, Hi-Tech, Average Pay, Atmosphere, Design

      Cons

      If. You. Are. BLACK, do not expect fair treatment or promotions at the same pace as your counterparts/white colleagues. Race is a large issue in this company, as it pertains to advancement.

      avatar
      ADP Response
      5y
      Thank you for taking the time to write this review and for providing your insight into your experience working for ADP. ADP values creating and maintaining a workplace where employees work in a professional environment and are treated fairly without regard to their race, color, creed, religion, national origin, age, sex, marital status, lawful alien status, non-job related physical or mental disability, veteran's status, sexual orientation, gender identity or expression, genetic information, pregnancy or any other basis prohibited by law. We take these allegations seriously and will look into these promptly. We would welcome the opportunity to discuss this further and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at hr.associate.relations@adp.com
      2.0
      Apr 9, 2020

      Client support specialist II

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and 401K. Amenities in office.

      Cons

      Over worked. Base of clients too high. ‘Want you to grow in position’ but don’t let you take opportunities presented without pulling teeth. Management will make false promises and put the world on our shoulders and wonder why we are failing. Stressed at all times.

      avatar
      ADP Response
      6y
      Thank you for bringing these situations to our attention. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at hr.associate.relations@adp.com
      Viewing 307 - 309 of 398 Reviews
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