Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.4 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 398 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

47% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1648 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1430 reviews)); "Flexible and good work life balance" ((in 1428 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1071 reviews)); "Very flexible and good pay" ((in 756 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 822 reviews)); "Some managers are bad apples but not all" ((in 486 reviews)); "low salary and very influenced" ((in 458 reviews)); "Poor upper management." ((in 153 reviews)); "Hours are long and unflexible" ((in 149 reviews))

ADP Customer Service Representative reviews

3.4

47% would recommend to a friend

(398 total reviews)

Maria Black

51% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (398 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Rep/Associate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep/Associate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep/Associate Client Support Consultant professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

398 reviews

3.0

Aug 20, 2020

Stable but no company culture that actually benefits anyone

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

VERY inclusive (to a fault) Falls over backwards to cater to any and every victim group out there

Cons

VERY inclusive (to a fault) Falls over backwards to cater to any and every victim group out there. The company has cut every local celebration event except for the ones that we host for ourselves with no company contribution. It used to be much better.

ADP Response

5y

Hello and thank you for providing your insight into your experience working for ADP. We appreciate your feedback and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at hr.associate.relations@adp.com

3.0

Jul 14, 2020

Good learning opportunitues

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great start for someone right out of school looking to gain more experience

Cons

Stressful work environment High call volume Escalated clients Management did not provide much time for you to catch up on work

ADP Response

5y

We appreciate the review and rating. We value the time you spent at ADP and the insights you have shared about this experience. We will share your feedback so that we can improve our experiences for associates.

5.0

Jul 8, 2020

Awesome

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great chance to develop your career.

Cons

Give more location independence please

ADP Response

5y

Thank you for sharing your ADP experience with us on Glassdoor. We are happy to hear that you are enjoying your time with us and appreciate your positive insights into our career growth opportunities for associates.

Viewing 304 - 306 of 398 Reviews

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ADP

ADP Customer Service Representative reviews

Company ratings over time

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Reviews by job title

Stable but no company culture that actually benefits anyone

Good learning opportunitues

Awesome

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